Dear Mike, 

After you and your staff gave me such excellent service this past year, I figured I owed you some feedback about it. 

I was new to sailing and in fact had never owned my own boat until this year.   I found Passion Yachts on the web when searching for sailing classes in the area.  After attending a month-end open house and meeting your staff and one of the instructors, I felt confident about signing up for ASA courses.

I took the ASA Basic Keelboat course in March and the Basic Coastal Cruising course in June.   The instruction was excellent and tailored to each individual student’s sailing background.  It was great to get early experience on both a small day-sailor and a 34 ft cruiser.   The course scheduling over two weekends assured a wide variety of weather, currents, and wind.   I believe in training.  The Passion Yachts ASA classes were fun and gave me the confidence to move ahead and purchase my own boat.   ASA training at Passion Yachts was a first class customer service experience and just plain fun.  Anyone considering ASA classes can’t go wrong taking them from from Passion Yachts instructors.

Your guidance during and after the purchase of my Cascade 27 this year is much appreciated.  Buying a boat can be a scary experience.  You made my first boat purchase process less intimidating and your help after the sale getting my boat and its new owner ready for Columbia River journeys was appreciated.   It’s clear your Passion Yachts business model is focused on having customers depart with a smile on their faces.   I think anyone working with you and your staff will come away a loyal customer.

Taking ASA classes and buying a boat from Passion Yachts only began my sailing experience. The training I received at Passion Yachts was put to immediate use.  This included how to reef the main when the wind gets a little too powerful, boat handling in docking situations, and how to run on-board systems.  Besides putting that training to immediate use, I wasted little time in adding running aground to my list of ‘accomplishments’.  I put the keel onto the sandy bottom near my home marina.  Fortunately, I had a friend on board and with his assistance was able to apply information acquired in my ASA classes at Passion Yachts about what you can do to get unstuck after running aground.  The attached photo shows us heeling the boat over by weighting the boom.  In this case, my 1st mate provided the ‘weight’.  His help and some reverse power from the inboard and we were free to return to port with nothing more than a tale to tell.   A panic situation was avoided thanks to knowledge gained from Passion Yachts ASA training. 

Thanks from a happy customer,

Randy Williams, Cathlamet, Washington